Sectionals, Leather Sectional Sofas, Leather Sofas, Leather Beds
Live Chat Now
877-210-2363
9am-10pm EST 7 days a week
Purchase Directly From Factories, It can't Be Cheaper!

FAQ

What is Factorees.com?

Factorees.com is an online store through which you can buy high-quality furniture at factory prices. Factorees.com partners with factories to provide you with the finest products and deliver them straight to your door. If you want to learn about us, you can visit our page About Us.
Where do your products come from?

Our products come from the most known factories in the furniture industry, all around the world.
How can you be so cheap?

First off, Factorees.com partner directly with factories and cut out middle-men (agents, importers, wholesalers…) who feed from your regular physical stores and web stores. In addition to this, Factorees.com is a web pure player, so we have no physical store to finance. These two factors allow us to say that you won’t find any cheaper than us.
How can I place an order?

We’ve made it quite simple. You can browse Factorees.com and add any product to your cart. Then you click on the link ‘My Cart’ on the top right corner to proceed to checkout. Once you have entered your billing and shipping details, you can confirm your order, and we take it from there to deliver your order to your door.
How can I contact Factorees.com?

We give you several ways to contact us. All of them are available on our Contact Us page.You can send us an email at contact@factorees.comor fill out our contact form. You also can chat live with one of our representatives or call our toll-free number.
What are your warranty terms?

We guarantee that all of our products are brand new and come in the original manufacturer's crate or box free of defects.
Products sold on Factorees.com come with a limited manufacturer's warranty of 1year, starting at the date of reception of the product. The warranty covers manufacturing flaws.

Any damages resulting from the following are not covered by the warranty:
- Issues found to be the direct result of dropping, crashing, contact with water, improper use or abuse, use or storage in an environment not compliant with the user's manual.
- Unavoidable natural disasters, fire, collision, theft, improper storage or transportation.

If you think that your product has a manufacturing flaw, please contact us for return instructions. You will need to provide us with your order confirmation number for verification,and to ship the faulty product to our facilities at your expenses. You product will be inspected on arrival by our experts to determine if the manufacturer's warranty is applicable.
If yes we will proceed to repairs, exchange or refund of the original value of the product, depending on product's condition and flaws. If our experts determine that the product is not eligible for the manufacturer's warranty, we will charge you an inspection fees and the shipping expenses.
What is your delivery lead time?

Delivery lead times vary between 3 and 9 weeks. Delivery time includes products lead tines, shipping to our distribution center, and shipping to your door. In fact, we are proud to say that our logistics network allows us to ship as fast as major stores.
How will you ship my products?

All our products are delivered by professional carriers specialized in furniture delivery.
How can I change my shipping address?

If you haven’t placed your order yet, you can change your default shipping address in your address book. To access to your address book, you need to log in and go to your private area by clicking on the link ‘My Account’ on the top right corner of every page. You also can set a new shipping address while proceeding with your order.
How do you calculate the shipping cost?

Shipping costs are always flat rate on Factorees.com. The standard inside delivery is free in the US, and white glove delivery is available as option at the checkout. 
Where do you deliver?

We deliver all over the US, except Hawaii and Alaska, and all over Canada.
How do I know when my order will arrive?

You will receive emails at every step of your order, from the manufacturing to the delivery. Once the product enters the final step of the delivery, from our distribution center to your house, you will receive a tracking number, and you will be contacted to set up an appointment.

What if I miss my appointment with the carrier?

You would need to schedule a new appointment with the carrier. Be aware of the fact that, depending on the carrier, you might be subject to extra fees. That is the reason why we advise you to comply with the appointment you schedule with the carrier.
What is the quality of your products?

We only select high quality factories. Our products are handmade by highly skilled workers who have been working in their respective industry for years. They know how to make a product from start to finish and pay attention to every single detail. The materials our factories use are always of high quality: genuine Italian leather, top grain leather, ceramic, glass, stainless steel, solid wood, eco-materials, etc. To allow you to judge for yourself, we provide you with big pictures and focus points for every product. If you want to learn more about our production process and our factories, click here.
How do I know if a product I want is available?

All the products you can see on Factorees.com are available and can be ordered at any time.
Do I have to pay online? May I place an order over the phone or chat?

Our payment processing is entirely secure and you can safely order on Factorees.com. However, if you feel more comfortable ordering with a representative, you can call or use our live chat. Our representatives will be more than happy to assist you.
Do I need to create an account to place an order?

Although creating an account provides you with additional services (address book, order status, etc.), you don’t have to open an account to place an order. When you are on the checkout page, just check the box ‘Checkout as Guest’ as ‘Checkout Method’.
How can I know the status of my order?

When you are logged in, you can check your status order in your personal area by clicking on the link ‘My Account’ on the top right corner of every page and on the tab ‘My Orders’. All your orders and their status will be listed. If you have not created an account at the time of your order, you can refer to the last email update you received from us.
How do I know if my order has been confirmed?

After going through all the steps of the checkout process, you will see a confirmation page. This means that your order has been placed. A confirmation email is sent at the same time.
What should I do with the order reference number?

The order reference number will be mentioned in the confirmation email you will receive from us when the order is confirmed. Your order reference number is unique and allows us to retrieve all details of your order if need be. For example, if you want to contact our representatives about your order, this reference number will be needed.
What is your return policy?

Please check our Terms & Conditions for details about our return policy. Please Contact Us for return instructions.
May I order a product and send it to someone else?

Yes, you can. Our checkout process allows you to define any shipping address, and even add them to your address book.
How can I open an account?

To open an account on Factorees.com, click on the link ‘Log In’ on the top right corner of every page and click on the ‘Open an Account’ button.
How can I edit my personal information?

To edit your personal information, log in and click on the link ‘My Account’ on the right top corner of every page and select the tab ‘Account Information’.
How can I change my password?

Your password is part of your personal information. To change it, log in and click on the link ‘My Account’ on the right top corner of every page and select the tab ‘Account Information’. Then check the box ‘Change Password’ to enter your new password.
I forgot my password. How do I get it back?

If you forgot your password, click on the link ‘Log In’ on the right top corner of every page. On the right hand panel, click on the link ‘Forgot Your Password?’. Then, enter your email address and you will receive a new password. If you want to personalize it, log in and click on the link ‘My Account’ on the right top corner of every page and select the tab ‘Account Information’. Then check the box ‘Change Password’ to enter your new password.
How and why should I sign up for your newsletter?

Factorees.com newsletter allows you to keep in touch with our latest products and offer. You can sign up when you open your account by checking the newsletter checkbox. You also can subscribe for it in your personal area by clicking on the link ‘My Account’ on the right top corner of every page when you are logged in, and select the tab ‘Newsletter Subscriptions’.
How do I unsubscribe from your newsletter?

To unsubscribe, click on the link ‘My Account’ on the right top corner of every page when you are logged in, and select the tab ‘Newsletter Subscriptions’. Then uncheck the box and save.
Is your payment processing secure?

To counter any possible problem, Factorees.com uses a secure mode of payment, SSL (Secure Sockets Layer) in order to process a transaction, the system ensures the security of your payment by encrypting the captured personal data (names, addresses, emails, bank details). During the transmission via Internet, none of that data is readable.
My product is dead on arrival or not conform to my order. What should I do?

If your product is dead on arrival or not conform to your order, please contact us for return instructions.
How do you use my personal information?

Factorees.com has a privacy policy to keep your personal information confidential, and sticks to it. You can read our entire privacy policy here.
What are your terms and conditions?

Our Terms and Conditions are available here.You also can reach them by clicking on the link ‘Terms and Conditions’ on the bottom of every page.
Chat Now

877-210-2363

Send Email

Follow Us on Twitter

Like Us on Facebook

Contact US | About Us | Help / FAQ | Terms & Conditions | Privacy Policy | Site Map